Política de envío

Shipping Policy – Her Essence Boutique

We aim to make the ordering and delivery process as simple and transparent as possible.

Order Processing Time

Once an order is placed, the processing time is 1–3 business days.

  • Orders placed on business days are usually processed within 24 hours

  • Orders placed on Friday evening or during the weekend may take slightly longer

After processing, the order will be dispatched for delivery.

Delivery Time

Estimated delivery time: 5–10 business days

Please note that these are estimated timeframes. Delivery times may vary depending on shipping carrier delays, customs processing, or high order volumes.

How to Place an Order

Ordering from Her Essence Boutique is simple:

  1. Go to the product page

  2. Select the correct variant (size or color)

  3. Click “Add to Cart”

  4. Click “Checkout”

  5. Carefully enter your shipping information

  6. Click “Continue to Shipping”

  7. Review your address and proceed to payment

  8. Select your payment method and click “Complete Order”

You will then be redirected to your payment provider to finalize the purchase.

All payments are processed in a secure SSL-encrypted environment.

Available Payment Methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal

Shipping Costs

Free shipping on all UK orders.

We cover the shipping and delivery costs for every order, with no minimum purchase required.

Shipping Method

All UK orders are shipped using Royal Mail, one of the most trusted delivery services in the United Kingdom.

To keep our prices fair and environmentally responsible, we may consolidate shipments when possible. This helps reduce transport emissions while allowing us to offer free shipping.

During busy periods such as sales or holidays, delivery may take slightly longer due to high order volumes.

If you require priority processing, please contact us via email and our support team will gladly assist you.

Order Marked as Delivered but Not Received

Once the tracking information confirms delivery to the address provided at checkout, the order is considered fulfilled and responsibility transfers to the customer.

If your package is marked as delivered but you cannot find it:

  • Check the delivery address in your confirmation email

  • Ask neighbors or household members

  • Contact Royal Mail for more delivery details

Although we are not responsible for lost or stolen packages after confirmed delivery, we are happy to assist you with tracking information and initiating an investigation if necessary.

Contact Information

Email: support@heressenceboutique.com
Response time: within 24 hours

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Saturday – Sunday: 10:00 AM – 5:00 PM (GMT)